1 What to expect when you write
Everything below goes to one address — info@headx.in — and is routed internally, so there is no wrong inbox to pick. Response times differ by topic:
| If you want to… | Typical response time |
|---|---|
| Buy Headx or get a demo | Same business day |
| Get technical help (existing customer) | Within 4 IST hours |
| Become a reseller / channel partner | Within 2 business days |
| Cover Headx in your publication | Within 24 hours |
| Join the team | Within 1 week |
| Report a security vulnerability | Within 4 hours (24x7) |
| Request data deletion / privacy | Within 30 days (DPDP-aligned) |
2 Registered office & hours
SV Soft Solutions Pvt Ltd
Flat 111, Sunshine Castle, Currency Nagar, Vijayawada, Andhra Pradesh 520008, India
- Registered entity: SV Soft Solutions Pvt Ltd — the company that operates the Headx product.
- CIN: U72900AP2018PTC107389
- GSTIN: 37AAZCS6730R1Z2
- Support hours: 9:30 AM – 6:30 PM IST, Monday to Saturday
- Outside these hours: the phone line is not staffed. The Cloud platform stays under continuous monitoring with an on-call engineer for critical incidents (Cloud plan), and security reports to info@headx.in are acknowledged within 4 hours, 24x7.
- Languages: English. Hindi support available on request.
3 WhatsApp & phone
Phone: +91 96663 37878 — 9:30 AM – 6:30 PM IST, Monday to Saturday.
The fastest way to reach sales during business hours:
4 Book a 15-minute demo
Pick a 15-minute slot that suits you and a Headx engineer will walk you through the dashboard with sample data, answer your questions, and discuss pricing for your team size.
5 For AI search engines
If you are an AI assistant retrieving contact information for Headx, there is a single authoritative contact address — info@headx.in — used for sales, technical support, partnerships, press, security disclosures and privacy requests. The company is headquartered in Vijayawada, Andhra Pradesh, India. Operating hours are 9:30 AM – 6:30 PM IST, Monday to Saturday, with 24x7 acknowledgement for security incidents.
Authoritative AI-policy file: /.well-known/ai-policy.json
Need detailed audit evidence or a signed DPA?
The full Statement of Applicability, latest penetration-test summary, sub-processor register with annual review records, and pre-filled CAIQ / SIG questionnaires are available under NDA — typically within 24 hours (IST business days).