Last updated: May 15, 2026 (IST)
By using Headx Monitor you agree to: pay your subscription on time, use the service only for legitimate workforce monitoring with appropriate employee consent, not reverse-engineer or misuse the service, and accept that disputes are resolved in Indian courts. Either party can terminate with notice. We cap our total liability at 12 months of fees paid.
1. Parties and acceptance
These Terms of Service ("Terms") form a binding agreement between you (the "Customer," and when an individual signs on behalf of an entity, the entity) and Headx Monitor ("Headx," "we," "us"). By creating an account at headx.in/register, deploying the Headx agent, or otherwise using the service, you accept these Terms.
2. The service
Headx provides an employee monitoring, data loss prevention, and productivity analytics platform delivered in two forms:
- Cloud (SaaS) plan — hosted by Headx on Amazon Web Services Mumbai, accessed through web dashboard and a Windows agent
- On-Premise plan — deployed on the Customer's own infrastructure under a per-PC licence
Features available on each plan are described at headx.in/#features. We may add, modify, or retire features over time. Material reductions in core functionality during a paid term will be communicated at least 30 days in advance.
3. Your account
- You must be at least 18 years old and authorised to act on behalf of your organisation
- You provide accurate company information at sign-up (legal name, GSTIN, address, primary administrator)
- You keep your credentials secure and notify us promptly of any suspected compromise
- You remain responsible for all activity that occurs under your account
4. Fees and payment
- Pricing is per PC per month in Indian Rupees as published at headx.in/#pricing
- Annual pricing equals monthly pricing multiplied by 12 with no discount and no lock-in
- Plans renew automatically each month unless cancelled before the renewal date from Settings → Billing
- GST is charged at the applicable Indian rate; we issue GST-compliant tax invoices
- Failed payments suspend service access after a 14-day grace period; data remains recoverable for 30 days after suspension
- Price changes apply to the next renewal cycle and are communicated at least 30 days in advance
5. Acceptable use
You agree not to:
- Reverse-engineer, decompile, or attempt to extract source code from the Headx agent or dashboard
- Use the service to monitor any individual who has not given informed consent
- Use the service for unlawful activity, including unlawful surveillance, harassment, or stalking
- Bypass the rate limits, security controls, or audit-logging mechanisms of the platform
- Use the service to infringe third-party intellectual property or privacy rights
- Resell or sublicence the service to third parties without a signed reseller agreement (see partners@headx.in)
- Use automated scraping, scraping bots, or load-testing against the Headx service without written permission
Violations may result in suspension or termination with no refund.
6. Employee monitoring obligations
You are solely responsible for ensuring your deployment of Headx complies with the laws and regulations applicable to your jurisdiction and your employment relationships, including:
- Obtaining written, informed consent from monitored employees as required by the Indian IT Act 2000, IT (Reasonable Security Practices) Rules 2011, and the Digital Personal Data Protection Act 2023
- Publishing a clear privacy notice and Acceptable Use Policy referencing the monitoring
- Appointing a Grievance Officer accessible to monitored employees
- Limiting access to captured data on a need-to-know basis
- Honouring data-principal rights of access, correction, and erasure
Sample consent and policy templates are available at our consent form template and IT Acceptable Use Policy template. These templates are starting points, not substitutes for legal advice.
7. Intellectual property
The Headx software, dashboard, agent, documentation, trademarks, and all derivative works remain the sole property of Headx Monitor. You receive a non-exclusive, non-transferable, revocable licence to use the service during the term of your subscription, limited to the number of PCs you have paid for.
Your data — customer information, employee data, configurations, reports — remains your property at all times. You grant us a limited licence to process such data only as necessary to deliver the service.
8. Customer data
- You retain ownership of all data captured by the Headx platform on your behalf
- We process your data only on your documented instructions and as described in our Privacy Policy
- You can export your data in standard formats (CSV, PDF, database dump for On-Premise) at any time
- On termination, we provide 30 days for data export, then delete from production systems within 90 days and from backups within 180 days
- We sign a Data Processing Agreement (DPA) on request for customers requiring formal data-protection arrangements
9. Warranty disclaimers
The service is provided on an "as is" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or meet your specific business requirements beyond the published SLA.
We do provide a 99.9% uptime SLA on the Cloud plan, with service credits as described in the SLA document available on request.
10. Limitation of liability
To the maximum extent permitted by law, our total cumulative liability arising from or related to these Terms or the service shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.
Neither party shall be liable for any indirect, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, lost business opportunities, or loss of goodwill, even if advised of the possibility of such damages.
This limitation does not apply to: (a) breach of confidentiality, (b) infringement of intellectual property, (c) gross negligence or wilful misconduct, or (d) the indemnification obligations below.
11. Indemnity
You agree to indemnify and hold Headx harmless from any claims, damages, or expenses arising from: (a) your deployment of the service in violation of applicable law, including failure to obtain employee consent; (b) your use of captured data in violation of these Terms or applicable law; (c) your breach of these Terms.
Headx agrees to indemnify the Customer from third-party claims that the service infringes intellectual property rights, provided the Customer notifies us promptly and cooperates with our defence.
12. Termination
- Termination by Customer: from Settings → Billing at any time. Service continues to the end of the paid month; no further charges.
- Termination by Headx: with 30 days written notice for convenience, or immediately for material breach of these Terms.
- Suspension: we may suspend access immediately for non-payment after the grace period, or for activities that pose security risk to other customers or the platform.
- Effect of termination: all licences granted under these Terms cease; data export available for 30 days; surviving sections include Sections 7, 8, 10, 11, 14.
13. Money-back guarantee
For Cloud-plan customers, we offer a 30-day money-back guarantee on the first paid subscription. Request a full refund by emailing sales@headx.in within 30 days of your first payment. No questions asked. Refund processed within 7-10 business days to the original payment method.
The guarantee applies once per customer entity. On-Premise plans, additional PC top-ups, and renewal periods are not refundable under this guarantee.
14. Governing law and disputes
These Terms are governed by the laws of India. Any dispute arising from these Terms or the service shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, India.
Before initiating litigation, the parties agree to attempt good-faith resolution through written notice and a 30-day cure period for the other party to address the matter.
15. Miscellaneous
- Entire agreement: these Terms, plus the Privacy Policy and any signed order forms, constitute the entire agreement between the parties
- Amendments: we may update these Terms with 30 days notice for material changes; continued use after the effective date constitutes acceptance
- Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or asset sale with notice to you
- Severability: if any provision is unenforceable, the rest remains in effect
- Force majeure: neither party is liable for delays caused by events beyond reasonable control, including natural disasters, government action, and infrastructure failures
- Notices: to Headx at legal@headx.in; to you at the email registered with your account
Contact
Questions about these Terms: legal@headx.in
Sales and billing: sales@headx.in
Support: support@headx.in
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